Frequently Asked Questions
Ordering, delivery, custom printing, returns, websites and 3D printing. Cannot find your answer? Message us on WhatsApp.
Ordering and payment
Do I need an account to order?
No. You can check out as a guest. An account only helps you see your past orders and track them in one place.
How can I pay?
At checkout you can pay by UPI (it opens your UPI app with the amount filled in) or by card or netbanking where that option is shown. For UPI we confirm your order once we have checked the payment.
Can I change or cancel an order?
Before production begins you can cancel for a refund minus any payment gateway charges; contact us within 12 hours of placing the order. Once printing has started, cancellation is not possible because the material cost is already incurred.
Do you take bulk orders?
Yes. Bulk is available on most products. Message us on WhatsApp with what you need and how many, and we confirm the timeline and price after talking to you.
Production and delivery
How long does an order take?
Everything is made to order. Standard products take 2 to 5 business days to make. Custom or complex prints take 5 to 10 business days, confirmed when you order. Delivery time is added on top.
How long does delivery take?
After production: Mumbai (local) 1 to 2 business days, the rest of Maharashtra 2 to 3 business days, and the rest of India 3 to 7 business days.
What does shipping cost?
Shipping is free on orders above ₹2,000. Below that, it is calculated at checkout from the weight and destination. We ship with courier partners such as Bluedart, Delhivery and India Post.
Will I get a tracking number?
Yes. Once your order ships, we send the tracking number on WhatsApp or email, and you can follow it on the courier's website.
Do you deliver outside India?
We ship within India. International shipping is possible on request; contact us for a quote.
Photos, designs and custom products
How do I add my photo or name to a product?
On products that can be personalised, the product page has a box to upload your photo or type your name or text. Add it before you add the product to the cart.
What photo files can I upload, and how big?
JPG, PNG or WebP, up to 25 MB each. A sharp, high-resolution photo prints best. If you are unsure about a photo, send it on WhatsApp and we will tell you before printing.
Can you design it for me?
Yes. Logos, visiting cards, invitations, menus, posters and more can be designed for you. See the design products and the Custom Design add-on, or message us what you need.
Is the picture on the product page exactly what I will get?
Many product pictures are illustrations or mock-ups that show the layout and what is included. Your own photo, name or logo goes on the real product, and the product description lists exactly what you receive.
Returns and quality
What if my order is wrong or damaged?
Contact us within 48 hours of delivery by email or WhatsApp with your order number and photos. If the product is defective, broken or not what you ordered, we replace it at no extra cost or give a full refund, your choice.
Which items cannot be returned?
Custom-designed products made to your specification, items damaged after delivery, items reported after 48 hours, and digital downloads. The full Return and Refund Policy has the details.
How long do refunds take?
Approved refunds are processed within 5 to 7 business days to the original payment method.
Websites, software and 3D printing
How much does a website cost?
It depends on the number of pages and features. Tell us what you need and we send a clear quote before any work starts, and you decide whether to go ahead. See the Websites page for examples.
How do I get a 3D print made?
Upload your 3D file on the 3D printing page (STL or OBJ) and we reply with a quote, usually within 24 hours. No file yet? Tell us the idea and we can help with the model.
Where are you based and when can I reach you?
We are in Dombivli, Maharashtra, and deliver across India. We are available Monday to Saturday, 10 AM to 7 PM IST, on WhatsApp +91 81047 17735 and at devdhatechsolutions@gmail.com.
Still have a question?
Message us and we reply during business hours, Monday to Saturday, 10 AM to 7 PM.