Before they call, many customers read reviews. A steady flow of honest ones is worth more than any banner.

Ask at the right moment

Ask when the customer is happy: right after delivery or when they thank you. A short message works: "Thank you for ordering. If you liked it, a quick Google review would really help us."

Make it easy

Send a direct link to your Google review page.
Print a QR code on your bill, packaging or counter.
Tell them it takes a minute and which stars they can leave.

Reply to every review

Thank the happy ones by name. For a bad review, stay calm, apologise where fair, say what you will do and offer to talk privately. Other readers judge you by your reply.

Learn from them

If three people mention slow delivery, it is a signal. Reviews are free feedback.

What you must not do

Do not write fake reviews or pay for them.
Do not offer discounts only for positive reviews. That is against the rules of most platforms.
Do not ask only happy customers on the sly while ignoring the others in your records.